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Tag Archive for 'Best Practices'

7 Principles to Improved Sales Performance

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In designing an incentive compensation scheme there is no one perfect design, there are however some common best practice design principles that characterize effective schemes.

Effectively implementing these seven principles will provide immediate value to the sales organization therefore we would recommend that you consider how your organization compares.

1. Clear link to strategy
Plans need to link clearly to company goals, hold participants accountable for the results they control, and pay for results focusing on margin or profit rather than volume.

2. Accurate, Transparent and Consistent
Performance should be accurately measured and a transparent and there should be a consistent link between performance and plan payout. Where possible, this process is automated to ensure effectiveness.

3. Uninterrupted flow of key strategic messages
There is an effective flow of key messages (for example growth, increasing profitability per customer, quality customer retention) from the sales strategy to sales targets to salesperson role to incentive plan measures to payout.

4. Significant on-target opportunity
Plans have an on-target payout which is significant and consistent with company/product status in the market. For example, a new product/service in a new market requires a more highly leveraged plan.

5. Promotes positive behaviors
The plan should influence sales behavior in a way that drives positive selling and which prevents negative selling behaviors.

6. Simple
A plan should be simple, using as few performance measures as possible. If the salesperson can’t explain how it works in under a minute, it’s too complex.

7. Differentiation
Plan payout should differentiate clearly between excellent and average sales performance.

This post was written by Jon Clark at Sean Culligan at OpenSymmetry’s UK office.

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Event Calendar and Upcoming Events

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This is just a quick reminder to check out the LeapComp SPM Event Calendar once in a while, or to subscribe to my event RSS feed.

There are two exciting webinars taking place tomorrow; Best Practices for Sales Compensation Management, and Salary Incentives and Strategies in Executive Recruitment in a Challenging Economy.

Don’t miss them, and if you attend, please come back to discuss.

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Webinar Summary: Insurance Industry Best Practices

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Last week I attended the Sales Performance Accenture Webinar on Insurance Industry Best Practices by Jon Walheim, Partner – US Insurance Marketing, Sales and Service and Jason Angelos – Partner, Global Incentive Compensation Management.

Accenture performed a study with insurers and asked them which 3 topics were most important in the overall market place.  54% of the respondents selected “improve sales performance”, 49% selected “increase retention” and 36% selected “improve service performance”.  This says a lot on the focus on sales performance management solutions!

In this same study, Accenture also identified that the highest level of priority regarding customer acquisition and retention was to attract new customer and to focus on retention.  Insurance companies also hope to improve their performance through training, specialized tolls and sales support.

“Imagine if all 15,000 Exclusive Agents exhibit target behavior set XYZ for a customer situation XYZ.  No guessing.  No interpretation.”

Accenture’s framework for targeting value in sales transformation is to increase revenue, decrease cost and improve predictability.  Sales performance management solutions can assist with each of those “levers”.  ICM can impact each of those levers.  Revenues can be increased with increased flexibility in incentive plan design, more insight to data and self-service tools, and analytics.  Costs can be decreased with accurate incentive compensation and easy plan administration.  Predictability can be attained with plan modeling features.

Jon also mentioned that behavior is driven by only three factors: ability, motivation and context.  For an individual to exhibit the proper behavior, he must have the skills and knowledge for the job, and be the right person into the right role.  Performance objectives must be specified and measured, and the person must be motivated and encouraged to show target behaviors.  Finally they must have the right work assigned to them, have the right tolls, and have access to the right information.

Here is another attempt at justifying investing in incentive compensation from a return on investment perspective.  According to Accenture’s research, investments in programs to motivate and reward sales people, have the greatest potential to impact profits.  The impact on better motivating and rewarding people, and at attracting and retaining people could represent 23 $M on pre-tax profit for moving from average to high performance for a 1 billion dollar business unit.

Best practices for ICM Implementations
Accenture made several recommendations for ICM implementations:

  • Simplify operations
  • Optimize controls
  • Don’t try to gain efficiency if it compromises sales performance
  • Strive to develop new capabilities to deliver improved flexibility and speed to market
  • Optimize compensation plans and focus where it counts
  • Improve reporting to increase trust with the end users.
  • Provide single source of sales performance results
  • Manage software vendors to shape future product functionality
  • Enlist a deeply skilled integration partner to increase delivery capability and decrease risk.

I’m glad I took some notes during the presentation, because even if we were told that we could obtain the presentation from Accenture after the webinar, Accenture refused to share it with consulting companies!  You might have more luck than I did by contacting Jon by e-mail here:  jon.walheim@accenture.com

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SPM Analytics Webinar Tomorrow, 1PM Central

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Remember to join the free Webinar: 5 Best Practices with Analyzing Sales Performance, hosted by OpenSymmetry and presented by Greg Livengood.

When? Tuesday, July 22nd 1pm (Central).

Find out more about the presenter here.

Register here.

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Offshoring Sales Performance Management Implementation Components

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Based on my experience and on common sense, there are some project components which are easier to offshore than others.

Requirements and Functional Design
Early phases of a project are more challenging to offshore; these phases include the requirement gathering and the functional planning of the project. Offshoring these activities can be difficult because they require a lot of interaction with stakeholders, users and subject matter experts. This type of interaction usually works much better face-to-face than over the phone.
Technical Design, Implementation and Testing
Once the architecture of the project is established, components of the technical design, implementation and testing phases are good candidates to be offshored. Interaction with project stakeholders will obviously be necessary, but the “what” of what needs to be done should be obvious.
Sales Performance Management Implementation
There are many strategies to leverage an offshore team to implement a sales performance management application. Compensation plans can be divided between on-shore and offshore teams, or both teams can collaborate on all the plans. I prefer the collaboration approach; coordination will be a bit more complicated, but many of the risks will be mitigated. As a result, the onshore team will have a clear idea on the status of the offshore team at all time, and there will be less communication issues such as misunderstandings of the requirement and functional design documents.
Here is a list of several common SPM activities which in my experience are good candidates to be offshored. If the design documents are detailed enough, there is no reason why an offshore team could not work on everything. However, there is probably less risk in offshoring well defined activities.
  1. ETL: A large project will use an Extract, Transfer and Load (ETL) tool to move data where it can be used by the SPM solution. With proper access, an offshore team can make a significant contribution to this process.
  2. Configuration Management: An implementation is usually carried in different environments; development, various testing envionments, and production. Moving the latest files from one environment to the next can be very time consuming, and often can’t be performed while a team works in the environment.
  3. Reference Data: Loading all the reference data including participants, titles, positions, relationships, territories, etc are activities which will not impact the building of plans, until required for testing.
  4. Quotas, rate tables and lookup tables: Creating and updating these objects can be a very time consuming activity.
  5. Formulas and rules: Sometimes, several formulas and rules which are almost identical to each other are required. Not all SPM solutions have an easy “clone” feature, making this activity very tedious.
  6. Processing: Also called pipeline in Callidus TrueComp, with a large number of participants and of transaction (in late testing phases), processing can take up to several hours. It can be very nice for the onshore team to work on the implementation during the day and come back the next morning to find the results ready and analysis of issues that occured.
  7. Testing: Testing can be a tedious job. As I discussed before, test scripts should exist which will be executed again and again… and again. Some of the first testing phases such as unit testing and system testing can be almost entirely offshored, but later phases such as integration testing and user acceptance testing are often kept onshore to be able to better monitor quality.
Note: Offshoring all the boring and repetitive activities could have negative impacts on the moral and efficiency of the offshore team, just as it would on any team.

Does anyone have other examples of SPM components which can be offshored easily?

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Upcoming Sales Performance Analytics Webinar, July 22nd 1pm Central

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There is a very promising webinar coming up, hosted by OpenSymmetry and presented by Greg Livengood.

I particularly wanted to promote this event because I worked with Greg for several months on an Accenture project, and I know that when it comes to Sales Performance Analytics, he REALLY knows what he is talking about. Expect a very insightful presentation by a friendly, dynamic and easy-going individual who built a world-class reputation as a sales performance analytics leader and pioneer.

Event Description:

With the economy in a downward slope, sales leaders more than ever need ‘Sales Performance Analytics’ and efficient ways to proactively identify potential problems and opportunities.

Most companies have the information they need to improve sales performance, however, many sales managers are challenged with accessing and correctly interpreting the data.

Greg Livengood, Senior Business Analyst with Livengood Consulting Group, will discuss how to leverage the 5 best practices in sales performance analytics that can boost your sales force performance.

• Visualize Sales Performance
• Develop Corporate Alignment
• Simplicity
• Build a Self-Sufficient Solution
• Engagement at the Executive Level

Click here to register.

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