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Tag Archive for 'Business Process Reengineering'

What’s new at OpenSymmetry - Business Transformation Consulting and Sales Compensation Design Services

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It’s hard to break some news about your own company without sounding maybe a bit opportunistic, and not completely ‘independent’.  However, I thought it was still worth mentioning that OpenSymmetry - which is one of the major consulting company in the SPM space - is adding to its arsenal of services and departing from being primarily focused on system integration.

OpenSymmetry has been offering strategy services for a while - mostly activities leading to an implementation.  Some of these services included evaluating the compensation system’s current state, helping out developing a business case, documenting requirements, writing RFPs, performing readiness assessments, evaluating proposals, etc.  A few months ago they also created a small ‘Business Transformation’ unit responsible for everything process related (process optimization, process reengineering, process reviews, change management, etc).  This seems like a reasonable offering considering that most compensation problems arise from process issues more than technology issues!  Coincidentally, my next challenge at OpenSymmetry is to lead and grow this new strategy business unit (anyone needs any help?).

What is really a departure from OpenSymmetry’s system integration focused model however, is the introduction of Sales Compensation Design Services. OpenSymmetry is no longer only focused on system integration and related strategic services - it now offers services for the entire SPM spectrum from plan design to system delivery to support and managed services. Some of the new compensation design services include:

  • Business priority clarification and compensation philosophy
  • Sales role definition
  • Program eligibility
  • Compensation levels and base salary/incentive mix
  • Performance measures, weights and mechanics
  • Crediting and support programs
  • Modeling and costing
  • Plan documentation and communication

As we are quickly approaching this time of the year where major changes are required for the 2010 compensation plans, OpenSymmetry is organizing a free webinar discussing current trends and findings from our research on compensation management practices, as well as sharing lessons learned and examples of how leading companies have been dealing with the current economic climate.  The webinar will be held on September 22, 2009 at 1:00 pm Central Daylight Time.  If you can’t make it, we will record the event and I will be pleased to provide the link to the recording.  I will also post the key recommendations on this blog.

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Don’t Automate Chaos

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I came across an interesting article by Roy Altman: Avoiding “Gotcha’s” - Tips and Techniques that Drive Successful Implementation Projects.

Roy describes some of the common pitfalls that can undermine an HR System implementation project, including the importance of getting buy-in, of planning early, of knowing your organization, of not reinventing the wheel, etc.
There is one point which I haven’t talked about on this blog so far: Don’t Automate Chaos.

If your processes currently result in chaos, and you automate them, you end up with automated chaos.

That’s something a lot of companies implementing EIM solutions don’t always seem to understand. Many Compensation System implementations are subject to delay, budget issues or even failure because processes are not re-examined. Implementing a new large-scale system should be seen as an opportunity to redefine and improve these processes.
In a typical Customer Relationship Management (CRM) implementation such as SAP or PeopleSoft, business processes generally have to change to be in line with the application. However in the case of an EIM solution, it is easy to make the mistake to try to implement the system in the same way it is currently working… and that can result in automated chaos.
When planning your implementation, set some time aside to map out existing processes and logic to assess if/how they can be improved. Better processes should result in a higher quality implementation which will fulfills business requirements.

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