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Varicent SPM 6.0 and Presenter Review

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Varicent announced a new major release of their application – Varicent SPM 6.0 – at their user conference on Monday. The new features of this release include a new module called Presenter (a tool to build interactive sales reports), Model Manager (a tool to facilitate the management of multiple compensation models / lines of business), and CRM Integration (providing the ability to embed Varicent SPM into Microsoft Dynamics CRM). I spent the past 3 days training on this new release of Varicent SPM, and in particular on the Presenter module which I will review now.

Presenter allows to create and configure custom reports, and to publish them to the web. In the past, Varicent users had to use the “Web Forms” module to create similar reports, but web forms are more complex to build, and lack key features such as the ability to embed graphs. This new module is supposed to empower business users to design their own reports, directly from within the Varicent SPM application.

Reports consist of 4 key components storing data:
- Calculations
- Parameters (restrictions on the results being displayed)
- Scalars (variable returning single value)
- Sources (where the information is coming from)

As well as other building blocks: Images, Text, Controls, Scalars, Fixed Grid, Data Grids and Charts. Creating a report only consists of adding these elements to the empty report page.

The positioning of the objects on the report is fairly straightforward and consists of creating tables and inserting the objects in their own cell. In order to position everything perfectly, tables can be embedded into each other (a new table created within the cell of another table), etc. The positioning of the objects can be fine tuned by adjusting the cell’s alignment settings, borders and cell spacing. In other words, positioning objects in Presenter’s reports feels exactly like designing a web page a few years ago before CSS became a standard.

Presenter also includes many other formatting features which should be familiar from Excel. For example, borders and cell shading can be adjusted in a very similar way, and it is even easy to setup some conditional formatting (such as a cell being highlighted in yellow if a commission is over a certain amount). Reports can also include links to other reports which allows to “drill down” on specific results. Presenter reports can be made very “dynamic” by including dropdown menus (called pick lists by Varicent) to filter results for certain people, product lines, etc.

Once the objects are inserted into the report, clicking on the “Preview” tab shows how the report would look like on the web once it is published, using actual calculation results.

So can “business users” really create their own reports? Presenter seems to be much easier to use than other BI/reporting applications such as Actuate and Business Objects and does not require any reporting experience. Furthermore, simple reports can be created fairly rapidly. This being said, the ‘complexity’ lies in figuring out which sources or calculations need to be used, and also to be able to create these objects when required. For someone with Varicent implementation experience, the learning curve should be very quick.

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Makana Solutions Launched Web Portal

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I reviewed the new SPM solution Makana Motivator Pro earlier this year, and noted that there was a big piece missing; the portal.

One of the main advantages to implement an SPM solution is to increase visibility. Sales reps should perform better if they know exactly how they are performing, what they need to focus on, how much commission they have earned, etc. Managers also need to know how their team is performing, what could be done to improve their performance, who are the top/bottom performers, etc.

I also noted that the Makana portal was planning for the end of January… And it was delivered, as promised, on time. Before the portal, Motivator administrators had to send reports by e-mail. Now, users can just log in and access all of this information.  Not only does this reduce the burden on the administrator, it also provides more timely information to the reps.

As with the dashboards of other solutions I have reviewed, the Motivator Pro reports are interactive and allow to “drill down” the results to the transaction level. This is what the portal and the reports look like (click to enlarge):

Commission and Incentive Pay Statement – Transaction Detail

Commission Statement – Summary Information

Team Summary Report

Team Ranking Report

The portal still lacks some functionality observed in other solutions such as the ability to customize the reports to display company-specific information, a modeling feature to allow reps and administrators to play “what-if scenarios”, an “issue resolution” tool for reps to report problems with their commission, a plan communication feature to distribute plans to the reps through the portal, etc. But even with these pieces still missing, the web portal is a great step in the right direction!  It’s a great addition for Motivator Pro users and provides neat reports out-of-the-box at no additional cost.

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ZS Associates’ Javelin Incentive Manager - Part 2

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Javelin Incentive Manager has a built-in an ETL tool (Extract Transform Load).  This tool is used to load the data in the Javelin application in the required format.  In addition, validation rules can be configured to report an error or a warning if certain conditions are not met.


Reporting
Many reports are available, but they are all Microsoft Excel reports.  I asked why a more “robust” solution was not used or why the reports were not integrated with the application or in a typical pdf format.  The argument is that by having Excel reports, the payees can “play” with the data and perform some modeling by themselves.  Clients with heavy-duty reporting and analytics needs will be pleased to find out that Javelin Incentive Manager can also easily integrate with the leading Business Intelligence application Business Objects.


On-Demand versus On-Premise
This is a big dilemma for many companies: less up-front cost, no technology worries and quicker implementation with an on-demand solution, versus more control with an on-premise solution.  Javelin Incentive Manager might be a good solution for those who can’t make up their mind.  I haven’t actually seen this, but apparently it is very quick and easy to move from an on-demand to an on-premise model, and vice versa.  A company could choose the on-demand offering as a proof of concept or until it makes sense to invest in the on-premise application…  or they could move to the on-demand offering if they realize they do not need to host the application themselves.

Operational Model
ZS offers some flexibility most other vendors do not – they offer the ability to outsource all the ongoing processing services and operations (outsourcing), or a part of those operations (co-sourcing).

Speed
Of course, security, reliability and all those other things can be taken for granted from a leading SPM application.  However, what is often a challenge with applications catering to large client is the speed at which it can process the transactions.  This can usually be particularly challenging for on-demand clients with a large number of payees and transactions.  Apparently, this is not a concern for Javelin.  Pipelines do not need to be scheduled ahead of time – the server load balancing ensures a consistent performance for everyone.  A good optimization of the “engine” also allows it to process data quickly (for example, data for 8000 payees with a large transaction volume and complex rules can be processed under 15 minutes).

This was a quick overview of Javelin Incentive Manager, which is the core application within the Javelin Software Suite.  My next post will focus on all the other modules including territory designer, quota designer, quota refiner, MBO manager, and communication manager.

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